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For managers looking to improve call centre performance metrics, leveraging the latest technology, such as unified desktop software and simulated systems, could be a very-wise business move.
Buyers need to understand how to choose elearning technology for call centres that will meet their future needs, as well as their immediate requirements. There are three major points to consider…
Here we explain the difference between Gamification and Game Based Learning, with a definition of each term and notes on how they can enhance training.
Are you looking at scenario based training as a way to improve your onboarding or staff development. Here we look at how it can be used effectively with elearning to make your L&D faster, better value and more effective.
We love the eLearning translation and localisation tools available in Trivantis Lectora, but there are some common user mistakes and gotcha’s that might cost you
For the first time, we are simulating an Internet Banking Support System for TSB. A bank or institution will typically use this in call centres
Following on from the well-received Call Centre Systems Training we did earlier in the year, we are now working on the branch systems at Co-op
There is considerable momentum building at the moment around the use of apps running on mobile devices (phones + tablets) for serious business uses such
We offer bespoke elearning development and immersive learning solutions to drive learner engagement. Based in the UK, we create business systems simulations, white label LMS, scenario-based training content and more, with a focus on Learning By Doing.
